For U.S. orders:

• Free Economy Shipping (5–8 business days) for orders over $100
  
• Standard Shipping: $9.90 (3–4 business days)
  
• Real-time rates also available via UPS® and USPS.
  Handling fee: +10% on carrier rates
  
• For International orders:
  We ship globally via DHL Express, UPS, and USPS with real-time calculated rates at checkout.
  Handling fee: +10% on international carrier rates

Yes! We ship worldwide to over 25 countries. Rates and transit times are calculated automatically at checkout based on your location and carrier options.

Yes, you’ll receive a tracking number via email as soon as your order is shipped. You can track it in real time.

Contact us at info@stephtools.com with your order number and reason for return. We’ll guide you through the process.

Return address:
14820 North Fwy Suite 400
Houston, TX 77090
Return shipping costs are the buyer’s responsibility.

We do not accept returns for:

• Sale items or gift cards
  
• Used or damaged products not due to our error
  
• Custom-made or personalized items

The fastest way is to return the original item and place a new order once your return is accepted.

Once we inspect and approve your return, we’ll issue a refund to your original payment method within 10 business days.

If it takes longer than 15 business days, contact us at info@stephtools.com.